A Hilti service technician repairs a tool

Tool Pick Up Instructions

How to guarantee safety and optimise your repair pick-up

Each week, hundreds of tools are picked-up and sent to our repair centre. Tools are received, sorted, repaired and sent back in record time to meet the requirements of your jobsites.

Each step from the pick-up to the repair centre is carried out by dedicated employees who handle and work on the various machines. These people are exposed to risks that can be avoided in advance and for which we can all take action.

Further detailed instructions can be found below to ensure a successful delivery to our repair centre.

carrier picks up the tool from the customer for tool service

IT’S TIME TO GET YOUR TOOL READY FOR COLLECTION

Securely pack your tool in Hilti Tool case or suitable cardboard box.
Remove inserts from the toolbox, dust from vacuum cleaners, petrol from saws, cartridges from DX tools and gas cans from GX tools.
Print and include a completed Collection note with your tool(s). Check the ‘What paperwork is needed’ section below for more details.
Be ready to handover your tool to the carrier on the advised collection date & time.

HOW DO I PACK MY TOOL?

Hilti tools being picked up from the jobsite for repair

Important Notes

Pack your tool in a Hilti Tool case or suitable cardboard box.
Pack each tool in a separate box.

repair packaging instructions for accesories explained

Tools: No Accessories

Tool body only inside the Hilti Tool case. Do not include any accessories (e.g. batteries, chargers, drill bits, chisels).

repair packaging instructions for vaccum cleaners explained

Vacuums: No Filter Or Base

Vacuums need to be sent to the Tool Service Centre without filter and the base section.

repair packaging instructions for petrol saws explained

Petrol Saws: No Fuel

Concrete petrol saws need to be sent to the Tool Service Centre with an empty fuel tank.

*Shipping of lithium-ion batteries from outside the mainland locations is not permitted. (e.g. Isle of men, Northern Ireland etc.)

Hilti tool being scanned at the tool service

WHAT PAPERWORK IS NEEDED?

Print 3 copies of the Collection Note:

Put a copy inside the shipping box
Attach a copy on the outside of the shipping box
Have the driver sign a copy and keep it for proof of collection

*If you do not have a printer, please include the name of your company and the repair order reference number inside the shipping box and attach the Repair Centre- Glasgow address details on the outside of the box.

** If you are shipping lithium batteries from mainland GB, please carefully follow the additional instructions at www.hilti.co.uk/dg

WHAT ARE THE NEXT STEPS?

Tool Collection takes place between 8am-6pm.
You may receive e-mail & text messages from the carrier with tool collection details. {Please get in touch if you need to update your contact details}
Important: Ensure the tool is ready for the handover to driver. The carrier driver is unable to wait at the pickup location.
Have the driver sign a copy of the Collection Note and keep it as proof of collection. You can also take a photo as digital proof of collection.